Shipping Policy
Thank you for visiting and shopping at LightUpK Inc. Following are the terms and conditions that constitute our Shipping Policy.
This website is operated by LightUpK Inc. ("we," or "us"). These Terms of Use ("Terms") apply solely to your access to, and use of, the Web site operated by LightUpK Inc. and other Web sites, mobile sites, mobile applications and other online services which link to these Terms (the "Sites") and to any services we provide in connection therewith including the connecting of product and services and other business related activities (the "Services"). These Terms do not alter in any way the terms or conditions of any other agreement you may have with LightUpK Inc. for products, services or otherwise.
We reserve the right to change or modify any of the terms and conditions contained in the Terms or any policy or guideline of the Sites, at any time and in our sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on the Sites, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of these Sites following the posting of changes or modifications will confirm your acceptance of such changes or modifications.
For order-related questions:
For general inquiries:
communications@lightupk.com
Customs, Duties and Taxes
LightUpK Inc. is not responsible for any customs duties, taxes, tariffs, or import fees applied to your order.
For international shipments, the recipient of the order is considered the importer of record and is responsible for complying with all laws and regulations of the destination country.
Any fees imposed during or after shipping (including tariffs, taxes, duties, and customs clearance fees) are the responsibility of the customer.
Customs Clearance
International shipments may be subject to customs inspections and clearance procedures. These processes may cause delays beyond the original estimated delivery timeframe.
LightUpK Inc. is not responsible for delays caused by customs processing in the destination country.
Pre-Order Items
Pre-order items may experience delayed fulfilment.
If your order contains both in-stock and pre-order items, the entire order will be shipped once all items are available.
Estimated timelines shown on the product page refer to the expected arrival of the item at our warehouse, not the final delivery date.
Order Processing Time
All orders are aimed to be processed within 2–4 business days.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by several days. If there will be a significant delay, we will notify you via email.
CANADA
Estimated delivery time:
Expedited Shipping: 2–10 business days
Standard Shipping: 5–14 business days
Orders over $60 CAD
Free Expedited Shipping
Orders between $40 – $59.99 CAD
Expedited Shipping Plus — $11 CAD (2–10 business days)
Standard Shipping Plus — $10 CAD (5–14 business days)
Orders under $40 CAD
Expedited Shipping — $14 CAD (2–10 business days)
Standard Shipping — $11 CAD (5–14 business days)
Delivery delays may occasionally occur.
UNITED STATES
IMPORTANT NOTICE: AS OF AUGUST 27, 2025, LightUpK ceased taking orders shipping to the United States.
IMPORTANT NOTICE: Due to recent changes in U.S. import regulations, ALL items going into the United States are subject to tariff regardless of the product’s country of origin. Please note that any duties or import taxes, customs clearance fees imposed by U.S. Customs and courier services are the responsibility of the customer.
Shipping Rates & Delivery Estimates (United States)
Orders over $60 CAD are eligible for free express shipping that may take up to 3–15 business days to be delivered.
For Orders Below $60 CAD:
Standard US Shipping: $15 CAD
Estimated delivery time: 5–15 business days
UNITED KINGDOM
Estimated delivery time: 5–14 business days
Orders $200 CAD and over
Free Expedited International Shipping
Orders $150 – $199.99 CAD
Expedited International Shipping UK+ — $25 CAD
Orders $0 – $149.99 CAD
Expedited International Shipping UK — $45 CAD
WESTERN EUROPE
Countries include: Belgium, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Portugal, Spain, Switzerland, Austria
Estimated delivery time: 5–14 business days
Orders over $200 CAD
Free Expedited International Shipping
Orders $150.01 – $199.99 CAD
Expedited International Shipping Plus+ — $30 CAD
Orders $120.01 – $150 CAD
Expedited International Shipping Plus — $40 CAD
Orders under $120 CAD
Expedited International Shipping — $45 CAD
OCEANIA
Countries include Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna.
Estimated delivery time: 5–14 business days
Orders $270 CAD and over
Free Expedited International Shipping
Orders $220 – $269.99 CAD
Standard International Shipping Ult. — $45 CAD
Orders $150 – $219.99 CAD
Standard International Shipping Plus — $55 CAD
Orders $0 – $149.99 CAD
Standard International Shipping — $70 CAD
REST OF THE WORLD
All countries not listed above.
Estimated delivery time: 5–14 business days
Orders over $250 CAD
Free Expedited International Shipping
Orders $150 – $249.99 CAD
Expedited International Shipping — $40 CAD
Orders under $149.99 CAD
Expedited International Shipping — $60 CAD
Shipment Confirmation & Tracking
You will receive a Shipment Confirmation email once your order has shipped.
Tracking numbers usually become active within 24 hours.
Damages
LightUpK Inc. is not liable for any products damaged or lost during shipping. However, we view customer satisfaction and after-sales service as high priority and would like to offer assistance and compensation in applicable situations. If you received your order damaged, please reach out to us at orders@lightupk.com for further questions or assistance. Please save all packaging materials and damaged goods before contacting us. Please submit all relevant proof of damage as well as details of shipping receipt to us in the email. If the items you received are different from the ones you have ordered, please contact us as soon as possible and send us an email to: orders@lightupk.com. Please do not open the merchandise, since we cannot accept returns or exchanges of already opened merchandise.
Returns
We offer a 5-day return/exchange policy. You have 5 days to request for a return starting from the day that you received your item. To be eligible for a return/exchange, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase (e.g confirmation email, order number).
All our returns are assessed on a case-by-case basis. To start a return/exchange or inquire whether your order is eligible for a return/exchange, you can contact us at orders@lightupk.com. Simply provide us with the order detail (e.g. order number), your contact information (e.g. your name, phone number, address), and your reason for requesting the return. Once your return request is received and approved we will send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return/exchange will NOT be accepted. Items opened and used will NOT be accepted. If you send us back items that have been opened or used, it will be disposed of. We will not refund or return opened or used products.
Refused Shipments
If a shipment is refused due to unpaid customs duties, taxes, or import fees, the package may be returned to us. Any return shipping costs, customs charges, or handling fees incurred will be deducted from the customer’s refund.
Undeliverable Orders
Canada
Orders returned due to incorrect address or refusal of delivery will be refunded minus a $15 CAD return shipping fee.
International Orders
Orders returned due to incorrect address or refusal of delivery will be refunded minus a $60 CAD return shipping fee.
UPDATED: MARCH 2026