Shipping Policy


Thank you for visiting and shopping at LightUpK Inc. Following are the terms and conditions that constitute our Shipping Policy.  

This website is operated by LightUpK Inc. ("we," or "us"). These Terms of Use ("Terms") apply solely to your access to, and use of, the Web site operated by LightUpK Inc. and other Web sites, mobile sites, mobile applications and other online services which link to these Terms (the "Sites") and to any services we provide in connection therewith including the connecting of product and services and other business related activities (the "Services"). These Terms do not alter in any way the terms or conditions of any other agreement you may have with LightUpK Inc. for products, services or otherwise.


We reserve the right to change or modify any of the terms and conditions contained in the Terms or any policy or guideline of the Sites, at any time and in our sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on the Sites, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of these Sites following the posting of changes or modifications will confirm your acceptance of such changes or modifications.


All questions or comments about the Sites or site content should be directed here: communications@lightupk.com 


If you have any questions about your order, please email us: orders@lightupk.com

 


Customs, Duties and Taxes 

LightUpK Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 


COVID-19 SHIPPING DELAY NOTICE

Please note that due to the ongoing impact of the pandemic, overwhelming demand for deliveries across Canada, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate potential parcel delays for the foreseeable future owing to unpredictable circumstances. 

 


CANADA

Domestic Shipping Policy (Canada)

Shipment processing time: All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow up to 10 business days in transit for delivery. If there will be a significant delay in shipment of your order due to unforeseeable logistical circumstances, we will update you via email or telephone or other communication methods.


Shipping Rates & Delivery Estimates (CANADA)

Orders with final price over $55 CAD are eligible for free expedited shipping that may take up to 2-10 business days to be delivered. (Please note, potential shipment delays due to Covid-19 may occur).

For orders less than $55, additional shipping charges for your order will be calculated and displayed at checkout. 



Rates & Estimated Delivery Time (CANADA)

For Orders Over $55 CAD

Free Expedited Shipping: Orders over $55 CAD are eligible for free expedited shipping that may take up to 2-10 business days to be delivered.


For Orders Between $40-55 CAD

Expedited Shipping Plus: For orders between $40-55 CAD, a standard fee of $11 will be applicable for expedited shipping that takes up to 2-10 business days to be delivered.

Standard Shipping Plus: For orders between $40-55 CAD, a standard fee of $10 will be applicable for expedited shipping that takes up to 5-14 business days to be delivered.


For Orders Under $40 CAD

Expedited Shipping: For orders less than $40 CAD, a standard fee of $14 will be applicable for expedited shipping that takes up to 2-10 business days to be delivered.

Standard Shipping: For orders less than $40 CAD, a standard fee of $11 will be applicable for standard shipping that takes up to 5-14 business days to be delivered. 

Please note that delivery delays can occasionally occur.



UNITED STATES

Shipping Rates & Delivery Estimates (United States)

Orders over $55 CAD (Approx. $47 USD) are eligible for free express shipping that may take up to 3-10 business days to be delivered. (Please note, potential shipment delays due to Covid-19 may occur).

For orders less than $59, additional shipping charges for your order will be calculated and displayed at checkout. 


Rates & Estimated Delivery Time (United States)

For Orders Over $55 CAD

Free Expedited US Shipping: Orders over $55 CAD (Approx. $47 USD) are eligible for free standard shipping that may take up to 3-10 business days to be delivered.


For Orders Between $35-$55 CAD (United States)

Expedited US Shipping Plus: For orders between $35-$55 CAD, (Approx. $28-$47 USD) a fee of $12 CAD (Approx. $9.50 USD)will be applicable for expedited shipping that takes up to 3-10 business days to be delivered. Please note that delivery delays can occasionally occur.

Standard US Shipping Plus: For orders between $35-$55 CAD, (Approx. $28-$47 USD) a fee of $9.9 CAD (Approx. $7.9 USD)will be applicable for standard shipping that takes up to 5-14 business days to be delivered. Please note that delivery delays can occasionally occur.


For Orders Below $35 CAD (United States)

Expedited US Shipping: For orders under $35 CAD, (Approx. $28-$47 USD) a fee of $15 CAD (Approx. $12 USD)will be applicable for expedited shipping that takes up to 3-10 business days to be delivered. Please note that delivery delays can occasionally occur.

Standard US Shipping: For orders under $35 CAD, (Approx. $28-$47 USD) a fee of $12.5 CAD (Approx. $9.90 USD)will be applicable for standard shipping that takes up to 5-14 business days to be delivered. Please note that delivery delays can occasionally occur.



Rates & Estimated Delivery Time (Western Europe)

COUNTRIES: Belgium, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Portugal, Spain, United Kingdom


For Orders Over $145 CAD

Free Standard International Shipping: Orders over $145 CAD are eligible for free standard shipping that may take up to 5-14 business days to be delivered. Please note that delivery delays can occasionally occur.


For Orders Between $90-$144.99 CAD (Western Europe)

Standard International Shipping Plus: For orders between $90-$150 CAD, a fee of $25 CAD will be applied. It may take up to 5-14 business days to be delivered. Please note that delivery delays can occasionally occur.


For Orders Under $90 CAD (Western Europe)

Standard International Shipping: For orders under $90 CAD, a fee of $35 CAD will be applied. It may take up to 5-14 business days to be delivered. Please note that delivery delays can occasionally occur.



 

Rates & Estimated Delivery Time (Oceania)

For Orders Over $225 CAD (Oceania)

Free Oceania Standard International Shipping (5-14 Business Days): Orders over $225 CAD are eligible for free standard shipping that may take up to 5-14 business days to be delivered. Please note that delivery delays can occasionally occur.

 

For Orders Between $180.01-$224.99 CAD (Oceania)

Oceania Standard International Shipping Ult. (5-14 Business Days): For orders between $180.01-$224.99 CAD, a fee of $45 CAD will be applied. It may take up to 5-14 business days to be delivered. Please note that delivery delays can occasionally occur.


For Orders Between $120.01-$180 CAD (Oceania)

Oceania Standard International Shipping Plus (5-14 Business Days): For orders between $120.01-$180 CAD, a fee of $55 CAD will be applied. It may take up to 5-14 business days to be delivered. Please note that delivery delays can occasionally occur.


For Orders Under $120 CAD (Oceania)

Oceania Standard International Shipping (5-14 Business Days): For orders under $120 CAD, a fee of $70 CAD will be applied. It may take up to 5-14 business days to be delivered. Please note that delivery delays can occasionally occur.



All Orders OUTSIDE of Canada, United States, Oceania, and Western Europe (Please refer to above section)

For Orders Over $225 CAD

Free Expedited International Shipping: Orders over $225 CAD are eligible for free expedited shipping that may take up to 5-14 business days to be delivered.

For Orders Between $120-$225 CAD

Expedited International Shipping: For orders between $120-$225 CAD, a standard fee of $20 will be applicable for expedited shipping that takes up to 5-14 business days to be delivered.

For Orders Between $55-$120 CAD

Expedited International Shipping: For orders between $55-$120 CAD, a standard fee of $40 will be applicable for expedited shipping that takes up to 5-14 business days to be delivered.

 For Orders Under $55 CAD

Expedited International Shipping: For orders less than $55 CAD, a standard fee of $60 will be applicable for expedited shipping that takes up to 5-14 business days to be delivered.


Please note that delivery delays can occasionally occur.



Shipment Confirmation & Order tracking 

You may receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 business hours. 



Damages 

LightUpK Inc. is not liable for any products damaged or lost during shipping. However, we view customer satisfaction and after-sales service as high priority and would like to offer assistance and compensation in applicable situations. If you received your order damaged, please contact the shipment carrier to file a claim or reach out to us at communications@lightupk.com for further questions or assistance. Please save all packaging materials and damaged goods before filing a claim to the shipping courier or contacting us. Please submit all relevant proof of damage as well as details of shipping receipt to us in the email. If the items you received are different from the ones you have ordered, please contact us as soon as possible and send us an email to: communications@lightupk.com. Please do not open the merchandise, since we cannot accept returns or exchanges of already opened merchandise. 



Returns

We offer a 5-day return/exchange policy. You have 5 days to request for a return starting from the day that you received your item. To be eligible for a return/exchange, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase (e.g confirmation email, order number).

All our returns are assessed on a case-by-case basis. To start a return/exchange or inquire whether your order is eligible for a return/exchange, you can contact us at communications@lightupk.com. Simply provide us with the order detail (e.g. order number), your contact information (e.g. your name, phone number, address), and your reason for requesting the return. Once your return request is received and approved we will send you a return shipping label, as well as instructions on how and where to send your package. 

Items sent back to us without first requesting a return/exchange will NOT be accepted. Items opened and used will NOT be accepted. If you send us back items that have been opened or used, it will be disposed of. We will not refund or return opened or used products. 



Undeliverable Orders

Undeliverable orders within Canada and Continental United States: Orders returned due to wrong address or rejection of reception (rejected by the customer/ordered not picked up) will be refunded after subtracting $15 of returning shipping fee. 

Undeliverable orders outside of Canada and Continental United States: Orders returned due to wrong address or rejection of reception (rejected by the customer/ordered not picked up) will be refunded after subtracting $60 of returning shipping fee. 

 

Last updated: [August 2023]